Operations and Administration:

My proactive approach to process optimisation and administration, ensures your business is always prepared for growth and change.

  • Workflow Optimisation

  • Hiring, onboarding and training staff

  • Documentation of existing Systems and Processes

  • Administrative support

Customer Experience and Online Marketing:

Transform your customer interactions with my expertise in customer experience strategy and support, increasing customer loyalty and retention.

  • Reviewing customer experience across all customer facing channels/platforms to ensure continuity of messaging, tone and overall experience.

  • Implementation of Strategy

  • Social Media Management

  • Google Business Page Management

  • Online Advertising

  • Shopify and eCommerce support

System & Technology Implementation:

Seamlessly adopt new technologies and systems with my guidance, streamlining operations and maximising your return on investment.

  • Review of exisiting systems to identify inefficiencies

  • Technology implementation roadmap to ensure a seamless onboarding

  • Staff training and documentation

  • The leverage of experts that can support in solving complex technological problems.

  • Access to experts who can help your business succeed in the era of AI.

To learn more about how I can help, please reach out for a chat!

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